Emergency?

Smell gas?

Leave the property and call 0800 111 999

Fire or danger to life?

Call 999

Urgent repair?

Call us on 0117 990 4990 (Mon–Fri, 9am–5pm). Out of hours, use the emergency contacts in your house WhatsApp group.

Report a repair

Tell us what’s wrong and we’ll get it sorted.

Add photos if you can, as it helps us send the right person first time.

Tenants: report a repair here and it goes straight to our maintenance team. Please use the email address we have on file for you.

Emergency? If you smell gas, leave the property and call the National Gas Emergency Service on 0800 111 999. For fire or danger to life call 999. For a serious leak, flooding, no heating in cold weather or being unable to secure the property, call us on 0117 990 4990 as well as filling in this form.
The one we have on file for you
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Moving in

Before you move in.

Pay your first month’s rent and deposit, and make sure everyone in the group has finished referencing and signed the tenancy.

Move-in day

Collect your keys, check the inventory and report anything that’s not right within 7 days.

Settling in.

Set up your utilities and broadband if bills aren’t included, and join your house WhatsApp group.

Tenant Forms

Student referencing

For each student in your group, once you’ve chosen a house.

Start Referencing

Professional tenants

For working tenants applying for one of our professional lets

Apply as a professional

Guarantor referencing

For your guarantor, usually a parent or guardian, to fill in.

Guarantor Form

Tenant questions

  • Use the repair form on this page, and add photos if you can. For emergencies, call us on 0117 990 4990 during office hours, or use the emergency contacts in your house WhatsApp group out of hours. If you smell gas, leave the property and call 0800 111 999.

  • Your first rent payment is due on the day your tenancy starts, and then on the same date each month.

  • By bank transfer to the account in your tenancy agreement. Please use your property address as the payment reference.

  • Your deposit is protected with the Tenancy Deposit Scheme (TDS) Custodial. You’ll receive the protection details when you sign up

  • After check-out, we inspect the property against the inventory and agree any deductions with you. If you disagree, TDS offers a free dispute resolution service.

  • Most students need a UK-based guarantor, usually a parent or guardian.

  • We’ll contact your group before we relist the property, so you have the chance to stay.

  • We’ll contact your group before we relist the property, so you have the chance to stay.

  • It depends on the property. Each listing says whether bills are included and what’s covered.

  • Monday to Friday, 9am–5pm. We’re closed at weekends and on bank holidays.