Tenants: report a repair here and it goes straight to our maintenance team. Please use the email address we have on file for you.

Emergency? If you smell gas, leave the property and call the National Gas Emergency Service on 0800 111 999. For fire or danger to life call 999. For a serious leak, flooding, no heating in cold weather or being unable to secure the property, call us on 0117 990 4990 as well as filling in this form.

Your name *

Email *The one we have on file for you

Phone

Property address

Type of issue *

Where in the property?

Short summary *

Describe the problem *

How urgent is it?

EmergencyDanger, major leak or flooding, no heat in cold weather, can't secure the property UrgentNeeds sorting within a day or two, e.g. no hot water, toilet not working RoutineEverything else, e.g. dripping tap, broken handle

Can our contractor let themselves in with our keys if you're out?

Yes, that's fine No, contact me first

Best days / times for a visit

Photos (up to 5)

Tap to add photos - they really help us fix it first time